Shipments and Returns

Malaysia

Products will be shipped every Monday via local carriers.

All purchases are not exchangeable, returnable nor refundable.

Singapore

Delivery Charges

0KG – 5KG - RM120.00

Free shipping for purchase RM2,000.00 and above

Australia, New Zealand, Japan, Korea

Delivery Charges

0KG – 5KG - RM180.00

Free shipping for purchase RM2,800.00 and above

Europe

Delivery Charges

0KG – 5KG - RM200.00

Free shipping for purchase RM3,000.00 and above

5KG & above - refer to sales team at +6019-8288837 or +60192828837 

DELIVERY PERIOD

Delivery period is within 12 to 16 working days from the day order is placed. This delivery period applies to ready-stock items only.

This does not take into account possible delay caused by payment authorization and delay caused by custom clearance.

Kindly note that the delivery period is an estimation and we are not able to guarantee the date of arrival which may sometimes be disrupted due to delivery issues at the courier company or customs.

Customs and import duties may apply and shall be paid by the person receiving the parcel. We have no control over these charges and unable to tell you what the cost would be, as customs policies and import duties vary widely from country to country. 

You may contact your local customs office for current charges so that you are aware of the charges to expect.  

  

DELIVERY GUARANTEE

We require a signature upon delivery of any of our products. If you have specified a recipient other than yourself to receive the product (for example as a gift) then you accept that a signature by them (or at that delivery address) as evidence of delivery and fulfillment by us.

All purchases are not exchangeable, returnable nor refundable.

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